Here are answers to some of the most common questions asked by our clients

  • How can I open a trading account with UM Capitals?

    Simply click on the ‘Open Account’ button on our homepage and fill out the signup form. Confirm your email and your account will be activated. You will receive the login credentials to access your UM Capitals trading account.

  • Can I open multiple trading accounts?

    Yes, you can. Simply contact our customer support team if you wish to open multiple trading accounts with UM Capitals.

  • How can I deposit funds into my trading account(s)?

    UM Capitals accepts deposits via local bank wire, select, popular eWallets and major Credit/Debit cards.

  • How much do I need to deposit to start trading?

    Our minimum deposit requirement is $250. Please view the different available account types for more information.

  • How long will it take for my deposit to reflect in my trading account?

    UM Capitals processes deposits made by Credit/Debit cards instantly. Bank wire deposits may take up to 5 business days for the funds to reflect in your trading account. If you require any assistance, please feel free to contact our customer support team.

  • What currencies can I hold in my UM Capitals account?

    UM Capitals investors can have the base currency of their trading accounts in USD or EUR. When you deposit using your local currency, we do not charge you any Forex exchange fees.

  • How soon can I start trading?

    Investors who deposit money into their UM Capitals trading account using credit/debit cards, can start trading as soon as a successful deposit has been made. If you deposit with a bank wire or you will be trading as a corporate entity, it will take a little longer for the funds to reflect in your account.

  • Do I need to download trading software?

    No, you do not. UM Capitals has an Webtrader-inspired web-based trading platform that is accessible (with full functionality) on both desktop and mobile browsers.

  • How do I request a withdrawal?

    We process withdrawals for verified accounts only. To verify your account, you will need to submit proof of identity as well as proof of residence. Verification is only done once and will not be required for subsequent withdrawal requests.

  • How long is the withdrawal process?

    UM Capitals processes all withdrawal requests within 24 hours once the trading account has been verified. Thereafter, the funds will reflect on your end depending on the payment method used.

  • What is the minimum/maximum amount I can withdraw?

    The minimum amount you can withdraw is $50, while the maximum you can withdraw is the balance in your UM Capitals trading account.

  • Can I change my account type?

    Yes, you can. Please contact our support team if you wish to upgrade or downgrade your account type.

  • What happens when I lose my password?

    Simply click the ‘forgot your password’ button on the homepage of the site and you will be prompted on how to quickly reset your password.

  • Can I change the base currency of my account?

    No, you cannot. But you are free to open a new account and choose your desired base currency.

  • Is Hedging allowed?

    Yes, at UM Capitals we allow hedging. You can place buy and sell orders on the same instrument.

  • Is my money safe at UM Capitals?

    At UM Capitals, we utilize advanced security protocols and top encryption techniques to safeguard all transactions performed on our site. Furthermore, all client money is held in segregated bank accounts, separate from UM Capitals operating capital.

  • Which documents do I need to submit for account verification?

    We require 2 documents for account verification: POI and POA. For POI (Proof of Identity), we accept a colored copy of a government-issued identification document, such as an ID card or passport; and for POA (Proof of Address), we accept a document dated not more than 3 months which shows your full name and full address that matches your trading account registration details. This can include a bank statement or utility bill.

  • Why do I need to submit those documents?

    As a global, responsible broker, UM Capitals adheres to international know-your-customer (KYC) and anti-money laundering guidelines. Additionally, the information gathered also allows us to establish whether our investors are best suited to utilize our online trading services. Account verification also enables us to secure our site.